Privacy Policy

1. Introduction

POSDokan ("we", "our", or "us") operates the POSDokan website and application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.

2. Information We Collect

Personal Information You Provide:

• Account registration information (name, email, phone, company)
• Billing and payment information
• Customer and supplier information you input into the system
• Product catalog and inventory data
• Transaction and sales records
• Communications with our support team

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Usage patterns and analytics
• Cookies and tracking identifiers
• Log data from your POS interactions

3. How We Use Your Information

We use the collected data for various purposes:

• Providing and maintaining the POSDokan service
• Processing transactions and sending billing information
• Communicating updates, security alerts, and support responses
• Analyzing usage patterns to improve our service
• Detecting and preventing fraud and security issues
• Complying with legal obligations
• Sending marketing communications (with your consent)

4. Data Security

We implement comprehensive security measures including:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Secure data centers with 24/7 monitoring
• Role-based access control and audit logging
• Regular backups and disaster recovery procedures

5. Data Retention

We retain your personal data as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time. Some data may be retained for legal, compliance, or security purposes.

6. Your Rights

Depending on your jurisdiction, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in machine-readable format
• Right to object: Opt-out of certain data processing

7. Cookies

We use cookies to enhance your experience, remember preferences, and analyze usage. You can control cookie settings in your browser. Note that disabling cookies may affect service functionality.

8. Third-Party Services

We may integrate with third-party services (payment processors, analytics providers). These providers have their own privacy policies and terms. We recommend reviewing their policies before use.

9. International Data Transfers

Your data may be transferred to and stored in countries other than your country of origin. We ensure adequate safeguards in place for such transfers, including Standard Contractual Clauses.

10. Children's Privacy

POSDokan is not intended for users under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service. Your continued use of POSDokan constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@posdokan.com
Address: Dhaka, Bangladesh
Response Time: We will respond within 7 business days